Terms & Conditions

1. Privacy policy statement

Rachel Griffin Yoga Ltd is dedicated to a proven and transparent policy governing how data is collected, stored, and shared. This document will outline what information we collect, the reasons why we collect it and who we share it with. We also outline how you may request access to your data and how you can update or delete your data (“Privacy Policy”). This Privacy Policy will give you overview of how we ensure and respect your privacy. If anything is not clear, or you’d like to talk through any part of this Privacy Policy, please contact us at hello@yoga-house.co.uk

2. Who’s involved with my data?

When it comes to collecting data about customers on this website or app (together, the “Site”) there are three parties to mention, Rachel Griffin Yoga ltd which trades under the name Yoga House, Glowfox which is the company that handles our booking and Stripe which manages the financial transactions.

3. What information do we collect?

Personal data means any information relating to a person who can be identified either directly or indirectly; it may include name, address, email address, phone number, gender, age, credit / debit card number, next of kin / emergency contact details, IP address, location data, purchase history (“Personal Data”). In terms of Identity Data we use Glofox’s services to provide a booking system on our Site to facilitate the relationship between us and our Customers. Glofox collects Personal Data from our Customers on our behalf. The Personal Data that Glofox collects will be your name, email address, phone number, gender, date of birth, payment details and sometimes may include other information that we ask them to collect (“Identity Data”). Once Glofox has collected your Identity Data we, together with Glofox, are able to access and use that Identity Data (you can see how and why we use your Identity Data below). Usage Data is collected as part of our business operations, Glofox collects information about how Customers interact with the Site and the Glofox system. This will include your IP address, browser, operating system, referral source, length of visit, and clickstream data (“Usage Data”). Your Usage Data contains an identifier that allows Glofox to determine which Customer made the request. This Usage Data is used to troubleshoot, analyse, optimize, and improve the Service, and is retained by Glofox indefinitely for compliance and troubleshooting purposes. This helps us understand our business and improve the Services and the Site. What this all means is that Glofox and Yoga House are both data controllers in relation to your Personal Data.

4. How do we collect personal information?

Identity Data is collected when you provide it directly to Glofox or, if you have asked us to, sometimes we will share your data with Glofox so that you can use our Services. Usage Data is automatically collected as you interact with the Site. Usage Data is automatically collected by using cookies and other similar technologies. The Site uses cookies, Cookies are small text files that are saved by your browser when you access the Site. These cookies help us and Glofox to identify when you’ve logged into the Site, collect Usage Data, prevent against abuse, and generally provide the Site. You may choose to not accept some or all of the cookies through your browser’s preferences, but you may not be able to access some or all of the Site and our Services if you do so.

5. The use of personal information

We will only use your Personal Data when the law allows us to. Your consent, as the data subject, to the processing as specified in this Privacy Policy is the primary legal ground for our processing of your Personal Data. In some circumstance we may also rely on other valid legal grounds, most commonly, we will use your Personal Data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Your Personal Data will only be used in ways that are in line with why it was originally provided. For example, we will not contact someone designated as your emergency contact for marketing purposes. We use your Personal Data:

1. To facilitate the relationship between a Customer and our Services

We use your Personal Data to facilitate the normal operation of our business and allow us to provide the Services to you. This includes:

  • registering you as a new Customer;
  • processing your bookings and providing the Services to you;
  • managing our relationship with you (for example by providing you with notifying you about changes to our terms or asking you to take a survey); and
  • enabling you to take part in a promotion, prize draw or competition.

2. To provide, troubleshoot, and improve our services

We use your Personal Data to help us provide and improve our Services and our Site. This includes:

  • administering and protecting our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data);
  • using data analytics to improve our Site, Services, marketing, customer relationships and experiences;
  • analysing Personal Data so that we can prioritise features that are relevant to our Customers;
  • identifying patterns to help improve the Site and the Services we provide and helping us to more accurately market our services to new audiences.

3. To provide communications and announcements about the Service

As a necessary part of the Services, we use Personal Data to send Customer communications – this includes notifications to confirm activities such as bookings, cancellations or payments being made by you. We will also let you know if a service is disrupted or changed. We also, from time to time, will send marketing emails to our customers who have not opted out of marketing communications. These marketing emails will only contain information that we think will be of interest to you because it relates to services that you have already purchased from us. These marketing communications will always come from us, not third parties and they will always include the option to unsubscribe from future marketing. If you have created an account or have had an account created for you by Yoga House (following your request) you will be included in such marketing communications unless you tell us otherwise.

6. Children

This Site is not intended to be used by anyone under the age of 16. A parent or guardian may utilize the Site on behalf of a child so long as they are using it for its intended purpose. If we learn someone under the age of 16 has used the Site, we will take appropriate action to remove that child’s Personal Data and restrict any future access by that Customer.

7. Disclosure to third parties

Third Parties: Yoga House works with third parties to manage or provide the Site and the Services on our behalf (including, without limitation, payment processing, support, hosting, and administration). We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions. Yoga House will comply with any lawful request it receives from government bodies or private party that we believe to be reasonably necessary and appropriate to prevent or stop any activity that we consider to be illegal, unethical, unauthorized, harmful, or malicious. Yoga House may sell, transfer, or share some or all Personal Data in connection with a business deal, such as a merger, financing, acquisition, or sale of the business. All Personal Data will be handled in accordance with this Privacy Policy. You will be notified by email and/or prominently on the Site about any ownership changes that may impact how your Personal Data is used.

8. Security and Retention

We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we must keep basic information about our customers for six years after they cease being customers for tax purposes

9. Requesting, changing, or deleting data

Data protection law provides data subjects with numerous rights, including the right to: access, rectify, erase, restrict, transport, and object to the processing of, their Personal Data. Data subjects also have the right to lodge a complaint with the relevant data protection authority if they believe that their Personal Data is not being processed in accordance with applicable data protection law.

10. Updates to this Privacy Policy

We reserve the right to change this Privacy Policy from time to time. We encourage you to periodically review this document for the latest information about how we handle personal information and ensure privacy. If we make material changes to this Privacy Policy, we will notify you via email or another method that is reasonably likely to reach you. If you have issues or concerns with the Privacy Policy, please contact us using the details below. Continued use of the Site and our Services will constitute acknowledgement and acceptance of the Policy.

11. General Terms & Conditions

A. Interpretation

1.1 “Company” refers to Rachel Griffin Yoga Ltd trading as Yoga House, the Company reserves the right to change the Terms and therefore ask Customers to check the Terms regularly, prior to booking.

12. Bookings

2.1 Pre-booked classes and memberships must be paid for in advance. Any late arrivals will not be refunded and our cancellation policy must be adhered too. If a customer has purchased a multiple class pass, online booking automatically deducts a class from the pass. Once classes are shown to be full online, there will be no more spaces available, subject to there being no cancellations. In the case of cancellations there will be a waiting list. If a customer commits to the waiting list and is then given a space in the class, they have confirmed the place and are subject to the Terms. Prices are as stated on the Site, these may change from time to time, but all bookings made prior to change in price will remain unchanged. Identity will be verified for multiple pass cards. Cards are assigned to one Customer and ownership may not be transferred. The Company reserves the right to refuse entry or expel Customers from the studio should their conduct be deemed unfit or should they be deemed to be in breach of the Terms or for any other reason in the Company’s sole discretion. In such instances The Company will not refund the Customer. Yoga House Referral system is operated at the Company’s discretion. For the avoidance of doubt, resale of referrals or referral credit is not accepted and will not be honoured by the Company.

13. Cancellations

3.1 Yoga House have a stated cancellation window that will apply to each class. All cancellations must occur more than 3 hours before the start of the class to receive the credit back from that booking (only applicable to class passes). Consistent no shows for classes could result in your membership being revoked at Yoga House discretion due to the limited number of membership available and class capacity, our classes hold a maximum of 12 to create the perfect atmosphere.

Cancellations made inside the cancellation window will not be refunded and the credit will be deducted from your class pass. People arriving late to a class will not receive a refund. All memberships are non-refundable, the Company cannot be held responsible for a particular session or instructor becoming unavailable. If an instructor becomes unavailable, we will ensure – where practically possible – that they are replaced by another instructor. Where this is not possible, or where a session is cancelled due to unforeseen circumstances, we will issue a credit note to all those who have previously booked that Class under a class pass.

The Company will not be liable for any other incurred costs or damages to the Customers from a cancellation. In general, memberships recur automatically each month on the same day and card details are stored securely. Memberships can be cancelled at any time online or can be placed on hold at any time.

14. Start times

4.1 Customers are asked to arrive to sign in at least 10 minutes prior to the start of the class, the doors will be locked 2 minutes before the start time. The Company reserves the right to refuse entry to anyone arriving after the start of the class and no refund will be issued.

15. Fitness and Health

5.1 The Company advises Customers not to take part in one of The Classes without first seeking medical advice if they have any concerns at all over their physical condition. Customers with low or high blood pressure or cardiovascular irregularities should not attend the Class without express and written permission from a medical professional. The Company reserves the right to refuse access to any Customer if it in any way doubts the health of the Customer and their ability to safely take part in the Classes. Customers accept the risk of injury from performing exercises in the Classes. The Company accepts no liability for injury to the Customer, except in so far as such injury is by law incapable of exclusion. New Customers may be asked to fill out a Physical Activity Readiness Questionnaire or may be asked about their physical fitness directly by the instructor, so the Company is better informed of the Customer’s physical condition. This form will also waive the Company’s responsibility for physical injury caused by the Classes, except for instances of negligence. Pregnant participants will have to seek medical advice before taking part in any physical activities and do so at their own risk. 

16. Personal Belongings

6.1 Personal belongings brought to the Classes are brought at the Customer’s risk. All facilities have some form of storage space, but the safety of the possessions is not the responsibility of the Company. We do not accept liability for loss or damage of personal possessions except in so far as such loss or damage is by law incapable of exclusion.

17. Dress and Suitability

The Company request all Customers to dress appropriately for the classes that we hold at Yoga House. Details of recommended attire can be given by the instructors or through the contact form found on our website. Cleanliness and hygiene are essential – both of Customers themselves and their attire. Soiled clothes or poor personal hygiene will result in the Company exercising the right to refuse entry. No admittance to under 16s except for specific Children’s classes. Shoes should not be worn in the studio and be removed on entry before you sign in. Mats will not be provided by the Company, however we do have a small supply of mats that can be borrowed or purchased from the shop.

18. Accessibility

This website has been designed to be accessible to as many people as possible. If you have difficulty using our site please let us know and we will do our best to rectify this in future maintenance and development.